Joyce served as patient advocate for my father--who was afflicted with m.s.--for many years. To say that she did so with great effectiveness would be a gross understatement.
Joyce took my father to his appointments, where her efficiency and personal medical knowledge/experience was a godsend. On more than one occasion, she cut through red tape with service providers, helping to solve administrative problems.
Joyce was always timely with reports and on point with recommendations. And she was genuinely an advocate for my father, pushing the envelope when doing so was necessary to obtain the level of care he was entitled to receive (but wasn't always forthcoming without a push). Crucially, she established a deep, lasting rapport with my father, and had a unique ability--beyond my own and beyond that of other relatives--to convince my father to do what was in his best interests.
She also referred me to other service providers, when doing so was relevant, and those recommendations were always directly on point.
In the last few years, long after my father had moved into an assisted living facility and after his condition had worsened to the point that transporting him to outside appointments was becoming hard for him, Joyce recommended that we transition his care management to the physicians who provided services inside the facility where he resided, even though this meant that she would be losing a client as a result. This says volumes about Joyce's integrity: the well-being of the client always outweighed a paycheck, without hesitation.
I'm honestly not sure what I would have done if I hadn't found Joyce many years ago, and I unhesitatingly recommend her to anyone who needs a patient advocate. She is, for me, the standard by which anyone providing similar services should be measured.

Kerry L